“I would like to take this opportunity to thank you for the excellent customer service I received from you and Coast Spas.
When I first entered your storefront I had NO idea what I was looking for, all I new is that I wanted a new hot tub and some patio furniture, right away I was welcomed with your radiant smile and although I tugged and pulled you all over the store in a state of confusion you managed to remain calm and pleasant while explaining to me the options that were available keeping me focused. After about one (1) hour of your time we struck a deal on a hot tub and furniture and although it was more money then I expected to spend I felt good about the purchase.
The Hot tub was installed professionally as promised and we had been enjoying it for several weeks when we decided to unbox the umbrella we purchased from you, when we opened it up and found some lights didn’t work and a broken bar I called you up and to my surprise again you were very accommodating arranging the warranty return the next day.
I have to admit I am surprised at the level of service received, I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction, now find myself looking for more reasons to return to your storefront with my friends in order to show them where to go for not only hot tubs and related equipment but for excellent customer service, and always a pleasant smile / experience.
Thanks again for everything”
– Sheldon, Abbotsford BC