“at every turn Gary certainly had our best interest at hand”

“Gary and Leah were an absolute pleasure to deal with! Gary handled all phases of this project with extreme effort and integrity. At every turn Gary certainly had our best interest at hand and always treated us fairly. We do not hesitate to recommend Calais Spas to anyone wishing to have their property transformed with the addition of a beautiful inground pool of any size put in by Gary and his team. Thank you so much Gary and Leah, we are so happy with our new Pool!!! ”

Renata – Nanoose Bay BC

Coast Spas WINS Coveted Reader’s Choice Award!

HOORAY! Just Announced: Coast Spas Hot Tubs – WINNER of the 2013 Reader’s Choice Awards for Best Hot Tub/Spa!winner-readers-choice-post-image

Visitors to About.com, one of the top 75 most visited websites in the world, have chosen Coast Spas hot tubs as the best hot tubbrand for 2013.

We would like to dedicate this award to all the incredible Coast Spas Dealerships around the globe. Their united efforts in providing highest quality products and services, their unwavering dedication to customer care and their passion for sharing the benefits of hot tub ownership to their many customers is the reason why we find ourselves celebrating this award today.
Thank You. This award is yours.

AND to all the happy Coast Spas customers who took the time to support us, we wish you many more years of good times, relaxing times and family times in your hot tub. Your complete satisfaction is what we work towards everyday, and it gives us the utmost gratification to know we are succeeding in providing this to you.


The Coast Spas Family

“just a note to express my appreciation of our Coast Spa”

This is just a note to express my appreciation of our Coast Spa. I have had chronic back pain for many years, to a point where my husband and I were referred to a back specialist in Vancouver.

The surgeon examined my spinal x-rays and explained that there was little that could be done to ease my discomfort, short of a prolonged and complicated operation. However, the doctor felt that I could expect some relief if I could spend some time in a Jacuzzi tub, or more preferably, a spa.

With this knowledge in hand, we began shopping for a spa of our own and shortly thereafter, found ourselves in your showroom.

The Coast Spa unit we purchased has provided me with the pain relief that I was seeking. Hopefully, my back surgery will be postponed for many years to come. Once again, that you for your excellent service and pass along my thoughts to the manufacturer of these fine spas.

–          Barb N, Nanaimo

You won’t be disappointed!

When I went into Calais Spas & Billiards, I found the most friendly, professional and knowledgeable people. I would sincerely like to thank everyone at Calais, for making my purchase pleasant, and for not just dropping off my hot tub and running, but for spending time to educate me on the proper maintenance. Your follow up calls and free water testing, demonstrate your continued commitment to customer service. I would encourage anyone looking for a hot tub, to visit this incredible team. You won’t be disappointed!

-Kevin W, Parksville BC

“I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction”

“I would like to take this opportunity to thank you for the excellent customer service I received from you and Coast Spas.

When I first entered your storefront I had NO idea what I was looking for, all I new is that I wanted a new hot tub and some patio furniture, right away I was welcomed with your radiant smile and although I tugged and pulled you all over the store in a state of confusion you managed to remain calm and pleasant while explaining to me the options that were available keeping me focused. After about one (1) hour of your time we struck a deal on a hot tub and furniture and although it was more money then I expected to spend I felt good about the purchase.

The Hot tub was installed professionally as promised and we had been enjoying it for several weeks when we decided to unbox the umbrella we purchased from you, when we opened it up and found some lights didn’t work and a broken bar I called you up and to my surprise again you were very accommodating arranging the warranty return the next day.

I have to admit I am surprised at the level of service received, I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction, now find myself looking for more reasons to return to your storefront with my friends in order to show them where to go for not only hot tubs and related equipment but for excellent customer service, and always a pleasant smile / experience.

Thanks again for everything”

– Sheldon, Abbotsford BC

“the Omega fit everything we wanted”

My wife and I recently purchased an Omega model Coast Spa from your Oshawa outlet.
We were welcomed from the moment we entered, were provided some basic information then left alone to browse.
When we had a question it was answered immediately and in a manner that we both understood

We have been searching for a tub with a particular set of parameters and the Omega fit everything we wanted.  Nick was our salesman and was very helpful with his information, explanations and advise.  We never felt pressured and he went to extra measures to make us feel comfortable. We struck the deal, which he made very attractive for us, and we waited for our first opportunity for “Spa School”.

Rob was our next contact at the store and he conducted us through the learning curve of Spa School.  Our granddaughter was with us and she is very inquisitive, Rob fielded all of her questions without batting an eye or becoming annoyed.  The rest of the Oshawa day staff actually engaged our little Emma in conversations and made her fell just as welcome as we did.

Delivery was arranged and I became familiar with Lara who orchestrated the delivery and set up.  There were a couple hiccups with the setup and start up, but a panicked call to Nick by my wife and Lara by me resulted in an immediate correction and we were in the tub the night of the delivery day.

A businesses success depends on quality of product offered and frontline staff as well as the hidden support staff.  Your company must be very successful because in our opinion you have all these attributes in one package.

We are telling everyone about our experiences and have no problems recommending your company, in particular Oshawa, to those who ask us about the unit.  Everyone we interacted with made us feel like we were dealing family.


Thanks again

Nike & Debi

“we have made the right choice by purchasing a Coast Spa”

We would like you to know that yes, we truly love our tub and gazebo that we purchased from you earlier this past summer.
With everything fully finished and up and running we now have our own backyard oasis! Its a great escape at the end of a hard
day as well as a great way to start your day having our morning coffee and watching the sun come up. We truly feel we have made the right choice by purchasing a Coast Spa as well as the Visscher Gazebo. The quality of the gazebo is excellent and we knew it right from the moment we received it . The way it came packaged and the ease of setup was amazing. It is a very well made product.The tub as well is an excellent and well built product. Even though we had a couple hiccups with the pump, it just reassured us that we made the right choice of our purchased with you. Your prompt service to fix the issue was very reassuring to us. Not only do we have excellent products but we feel we have an excellent company(Koko Beach) standing behind them. The delivery process, your support and willingness to accommodate our busy schedule was awesome. We are looking forward to all the hours of relaxation and escape with our new Coast Spa and we have piece of mind knowing you are there for support.
So Thank-you for the wonderful products &service!

Jim & Brenda

“we love it and are very pleased with our choice to go with Coast Spas”

To: Coast Spas and Billiards – Langley BC

Denis and I were at the show at the Tradex in Abbotsford when they were trying to send us out the door early and you were showing us the Vantage 40 hot tub. 
We purchase it that night and have used it for a week now.I wanted to let you know that we love it and are very pleased with our choice to go with Coast Spas.
Not only is the hot tub wonderful but the service that I have received by the delivery guys and your front desk staff is awesome.
My interactions have been with Jessica and she is a very pleasant person and extremely helpful and knowledgeable.

Thank you to you and your staff for a great experience.


Real Customers. Real Reviews.