All posts by Coast Spas

“My only regret is why I waited so long to get all the benefits and enjoyment out of owning a hot tub!”

I have owned my hot tub now for almost two years. I had many questions before I made my purchase. “How much of my time would be spent maintaining it? How difficult would it be to keep the water chemically balanced?”

These and all my other questions were answered very knowledgably. I’m very grateful for the help provided by you and your staff. It truly is every bit as easy as you said it would be to maintain. I spend less than 15 minutes a week maintaining my investment. By keeping up with maintenance, I’m sure my chemical costs are as low as they can be. I’m sure I spend more on my daily fix of Tim Horton’s coffee in a year than I spend on chemicals for my hot tub!

The customer service from you and your staff is nothing less than FIRST CLASS, and I would recommend your company to anyone without hesitation! I look forward to many more years of enjoyment out of my investment. My only regret is why I waited so long to get all the benefits and enjoyment out of owning a hot tub!


“our thanks go to you all”

We can’ begin to tell you how much we valued your input to our recent spa project. Our aim was to build a handcrafted Japanese style hot soaker tub, using cement and porcelain tile, similar to ones we had enjoyed while visiting Japan. As we hadn’t undertaken anything quite like this before we were full of questions at every stage, and were always able to get a knowledgeable answer from one of you to each and every query. Moreover, your company was able to supply all the necessary spa equipment we needed at a very reasonable price, with full and comprehensive instructions for installation.

The project has turned out extremely well and our thanks go to you all. It would have been more difficult without your experience and advice.

Ray and Judy

“almost one year now since we purchased our hot tub and we absolutely love it”

It has been almost one year now since we purchased our hot tub and we absolutely love it and we wanted to thank you again!!!

Our entire shopping experience with your store was very enjoyable as everyone there was friendly, relaxed and professional. We really appreciated this because with so many different hot tub brands and seemingly unlimited feature, it can be and was very confusing out there! The entire process, including the installation was wonderful and worry free.

The best thing was your service didn’t stop when the sale was made. It continues on today with your in-store water testing to your monthly spa maintenance visits which we highly recommend as your hot tub is an investment.

We certainly made the right decision in choosing Calais Spas and we thank you again for everything

– Mike & Betty, Nanaimo

“at every turn Gary certainly had our best interest at hand”

“Gary and Leah were an absolute pleasure to deal with! Gary handled all phases of this project with extreme effort and integrity. At every turn Gary certainly had our best interest at hand and always treated us fairly. We do not hesitate to recommend Calais Spas to anyone wishing to have their property transformed with the addition of a beautiful inground pool of any size put in by Gary and his team. Thank you so much Gary and Leah, we are so happy with our new Pool!!! ”

Renata – Nanoose Bay BC

Coast Spas WINS Coveted Reader’s Choice Award!

HOORAY! Just Announced: Coast Spas Hot Tubs – WINNER of the 2013 Reader’s Choice Awards for Best Hot Tub/Spa!winner-readers-choice-post-image

Visitors to, one of the top 75 most visited websites in the world, have chosen Coast Spas hot tubs as the best hot tubbrand for 2013.

We would like to dedicate this award to all the incredible Coast Spas Dealerships around the globe. Their united efforts in providing highest quality products and services, their unwavering dedication to customer care and their passion for sharing the benefits of hot tub ownership to their many customers is the reason why we find ourselves celebrating this award today.
Thank You. This award is yours.

AND to all the happy Coast Spas customers who took the time to support us, we wish you many more years of good times, relaxing times and family times in your hot tub. Your complete satisfaction is what we work towards everyday, and it gives us the utmost gratification to know we are succeeding in providing this to you.


The Coast Spas Family

“just a note to express my appreciation of our Coast Spa”

This is just a note to express my appreciation of our Coast Spa. I have had chronic back pain for many years, to a point where my husband and I were referred to a back specialist in Vancouver.

The surgeon examined my spinal x-rays and explained that there was little that could be done to ease my discomfort, short of a prolonged and complicated operation. However, the doctor felt that I could expect some relief if I could spend some time in a Jacuzzi tub, or more preferably, a spa.

With this knowledge in hand, we began shopping for a spa of our own and shortly thereafter, found ourselves in your showroom.

The Coast Spa unit we purchased has provided me with the pain relief that I was seeking. Hopefully, my back surgery will be postponed for many years to come. Once again, that you for your excellent service and pass along my thoughts to the manufacturer of these fine spas.

–          Barb N, Nanaimo

You won’t be disappointed!

When I went into Calais Spas & Billiards, I found the most friendly, professional and knowledgeable people. I would sincerely like to thank everyone at Calais, for making my purchase pleasant, and for not just dropping off my hot tub and running, but for spending time to educate me on the proper maintenance. Your follow up calls and free water testing, demonstrate your continued commitment to customer service. I would encourage anyone looking for a hot tub, to visit this incredible team. You won’t be disappointed!

-Kevin W, Parksville BC

“I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction”

“I would like to take this opportunity to thank you for the excellent customer service I received from you and Coast Spas.

When I first entered your storefront I had NO idea what I was looking for, all I new is that I wanted a new hot tub and some patio furniture, right away I was welcomed with your radiant smile and although I tugged and pulled you all over the store in a state of confusion you managed to remain calm and pleasant while explaining to me the options that were available keeping me focused. After about one (1) hour of your time we struck a deal on a hot tub and furniture and although it was more money then I expected to spend I felt good about the purchase.

The Hot tub was installed professionally as promised and we had been enjoying it for several weeks when we decided to unbox the umbrella we purchased from you, when we opened it up and found some lights didn’t work and a broken bar I called you up and to my surprise again you were very accommodating arranging the warranty return the next day.

I have to admit I am surprised at the level of service received, I also promote this level of support in my organization but never had it reciprocated to this level of satisfaction, now find myself looking for more reasons to return to your storefront with my friends in order to show them where to go for not only hot tubs and related equipment but for excellent customer service, and always a pleasant smile / experience.

Thanks again for everything”

– Sheldon, Abbotsford BC