My wife and I recently purchased an Omega model Coast Spa from your Oshawa outlet.
We were welcomed from the moment we entered, were provided some basic information then left alone to browse.
When we had a question it was answered immediately and in a manner that we both understood
We have been searching for a tub with a particular set of parameters and the Omega fit everything we wanted. Nick was our salesman and was very helpful with his information, explanations and advise. We never felt pressured and he went to extra measures to make us feel comfortable. We struck the deal, which he made very attractive for us, and we waited for our first opportunity for “Spa School”.
Rob was our next contact at the store and he conducted us through the learning curve of Spa School. Our granddaughter was with us and she is very inquisitive, Rob fielded all of her questions without batting an eye or becoming annoyed. The rest of the Oshawa day staff actually engaged our little Emma in conversations and made her fell just as welcome as we did.
Delivery was arranged and I became familiar with Lara who orchestrated the delivery and set up. There were a couple hiccups with the setup and start up, but a panicked call to Nick by my wife and Lara by me resulted in an immediate correction and we were in the tub the night of the delivery day.
A businesses success depends on quality of product offered and frontline staff as well as the hidden support staff. Your company must be very successful because in our opinion you have all these attributes in one package.
We are telling everyone about our experiences and have no problems recommending your company, in particular Oshawa, to those who ask us about the unit. Everyone we interacted with made us feel like we were dealing family.
Nike & Debi
We would like you to know that yes, we truly love our tub and gazebo that we purchased from you earlier this past summer.
With everything fully finished and up and running we now have our own backyard oasis! Its a great escape at the end of a hard
day as well as a great way to start your day having our morning coffee and watching the sun come up. We truly feel we have made the right choice by purchasing a Coast Spa as well as the Visscher Gazebo. The quality of the gazebo is excellent and we knew it right from the moment we received it . The way it came packaged and the ease of setup was amazing. It is a very well made product.The tub as well is an excellent and well built product. Even though we had a couple hiccups with the pump, it just reassured us that we made the right choice of our purchased with you. Your prompt service to fix the issue was very reassuring to us. Not only do we have excellent products but we feel we have an excellent company(Koko Beach) standing behind them. The delivery process, your support and willingness to accommodate our busy schedule was awesome. We are looking forward to all the hours of relaxation and escape with our new Coast Spa and we have piece of mind knowing you are there for support.
So Thank-you for the wonderful products &service!
Jim & Brenda
To: Coast Spas and Billiards – Langley BC
Denis and I were at the show at the Tradex in Abbotsford when they were trying to send us out the door early and you were showing us the Vantage 40 hot tub.
We purchase it that night and have used it for a week now.I wanted to let you know that we love it and are very pleased with our choice to go with Coast Spas.
Not only is the hot tub wonderful but the service that I have received by the delivery guys and your front desk staff is awesome.
My interactions have been with Jessica and she is a very pleasant person and extremely helpful and knowledgeable.
Thank you to you and your staff for a great experience.
I am sorry it has taken me a while, but I wanted to tell you we are very happy
with the new tub and the service from Coast Spa’s has been excellent!!
“Excellent service, no issues!”
-Mr. & Mrs. Lloyd
“installation went smoothly, instructions clear & well presented. Thanks. Looks great, can’t wait to get in!”
The 2011 Best In Class is awarded for excellence in product quality
and customer service.
The Award recognizes outstanding and superior products, innovation and customer service in the pool and spa industry.
Coast Spas would like to thank all their family of employees, all the hard working/service oriented dealerships across the world and their valued customers for making this award a reality.
-The Coast Spas Family
We just wanted to let you know once again how much we enjoy our spa. With the construction of our deck completed, we have our own oasis right in our backyard.
Since our purchase of the spa, you have been with us every step of the way. You helped us with the foundation, the electrical aspects and the placement of the spa within the deck. We brought our ideas and you and your staff gave us the guidelines to turn them into reality. Just a phone call away and everyone at LCL Spas is willing to help when we need tips for chemical and general maintenance. The Coast Spas Paradise CP021 was for us the perfect choice. It is big enough to entertain, it is fun, relaxing and therapeutic. It is also a great way to spend time one to one just catching up after a hectic day. We consider the spa in our deck to be a great investment as well as an attractive addition to our outside living space.
Ron & Danielle
Hey Guys here is our Coast Spa in our backyard retreat!
Loving it, Thanks again very much.
Doug and Laura
Got the Swim Spa room finished.
I use it 3 days a week.
Thanks a lot for your help.